Please note shipping delays may occur. We continue to ship orders Monday to Friday, however orders are taking longer than usual to arrive. Please note shipping delays may occur. We continue to ship orders Monday to Friday, however orders are taking longer than usual to arrive.

FAQ

Hello! Welcome to Popstic Partyware!

Thank you for visiting. We are a family owned busing based in Melbourne. We ship our fun party pieces across Australia with Popstic Partyware and deliver beautiful ice cream across Melbourne with Popstic Ice Cream!

Do you have Afterpay? 
Yes we do! Hurrah! 

Shipping

Where do you ship to?
We ship Australia wide, Monday-Friday. 
Who do you use for shipping? 
We use Couriers Please and Australia Post with tracked shipping. We will send you tracking details so you can prepare to get the party started! 
What are your estimated shipping times?
Australia Post is currently experiencing delays. While we continuing to ship daily (Monday through Friday) please anticipate that orders are taking longer than usual to arrive.
What are your shipping rates? 
All orders $75 and over - FREE SHIPPING
Orders $74.99 and under - $9.95 flat rate shipping 
Express post shipping also available $14.95 
I live in metro Melbourne and need an urgent delivery is that possible? 
We would love to try and help you. Please call us on 0427 955 073 between 9am-5pm or email info@popsticicecream.com.au and we will do our best to accomodate a quick delivery. 
Do you offer click and collect? 
We don't currently offer a click and collect option. If you have ordered an ice cream delivery from Popstic Ice Cream, we can happily deliver your partyware with it. Please contact us for a promotional code to ensure you don't pay for shipping on your Popstic Partyware order. 
 

Returns and exchanges

Can I return my items if I change my mind?
We want you to love your purchases. If you change your mind please contact us by email at info@popsticpartyware.com.au and return your unopened items within 7 days for a credit or exchange. Please note shipping costs will be not be refunded. Please post your items in new condition, unopened and email us the item's tracking details.
What if I receive a faulty item?
Oh no! In the event that you receive a faulty item please let us know within 3 days so we can quickly work to resolve the issue with a replacement or refund. 

Let’s Talk Balloons!

When I receive my balloons...
- Please open up and check your balloon for any signs of damage that may not have been visible to us while packaged. If there is any visible hole, it's best we know early to replace rather than on the day of your event!
How do I store my balloons?
- Please store your balloons away from lightened heat.
- Un-inflated balloons are a choking hazard, please keep out or reach of children. 
- Please ensure any balloon fragments are discarded of safely away from children.

Inflating balloons with helium
- You can go to your local party store to have balloons inflated .
- If hiring your own helium tank (Spotlight or SupaGas) please let the Sales Assistant know the size and quantity of your balloons, in order to assist with selecting the right size tank.
- Foil balloons are self healing. Once filled, you can tape a little piece of sticky tape over the hole to prevent helium escaping as an extra measure. 
- Secure your helium balloons with a balloon weight to ensure they don’t disappear.
- Avoid over inflating, if unsure it is better to slightly under-fill rather than over-inflate and pop!
- Helium is temperature sensitive, so we recommend under-filling on a warm day and avoid exposure to extreme heat and cold.
- Jumbo foil balloons will last 2+ days before starting to deflate.
- Foil balloons can be refilled again. Store in a safe place and refill for your next party!
Can I fill my balloons with air? 
- If you prefer not to use helium, latex and foil balloons can be filled with air.
- We recommend using a balloon pump for bigger balloons.
- Foil balloons are self-sealing but we recommend taping a piece of sticky tape over the hole to prevent air escaping.
How long will my balloons last? 
-Latex 28cm 7-10 hours, Foils and Orbz 2+ days. For best results we recommend inflating your balloons on the day of your event.

Can my balloons be refilled? Yes -  foil balloons can be stored and refilled for your next celebration.  

Contact Us - we’d love to hear from you!

Find us on Facebook and Instagram @ Popsticpartyware.